We provide a courtesy trade discount to architects, interior designers, commercial developers, and the hospitality industry. To set up an account, please download our Trade Program Account Form and return to firstname.lastname@example.org
We happily ship world-wide. Please contact us directly here to arrange shipment on your behalf. International delivery costs must be determined by quote and may take up to three business days to acquire. Should you prefer, we are happy to have items ready and available for pick-up at our studio. All merchandise must be paid in full prior to pick-up or shipment.
Our lead times vary depending on product, and are generally between 4 - 6 weeks. Please contact us for information specific to your item(s) of interest. Lead times begin with receipt of payment and finalization of order.
Since each item is custom and the made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted. Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please let us know and we will replace or repair the defective component/item. We cannot be held responsible for the following: changes in the surface appearance metals, stone, concrete, and wood as they are meant to "live" and "take on" their unique and natural characteristics, damage caused by improper assembly, installation or use, damage caused by typical wear and tear including but not limited to scratches, dents, and stains, damage caused by improper care or cleaning solutions, exposure to weather or improper environmental conditions.
Please contact us immediately if upon receiving your new item you discover a defect. We will work with you to fix the problem. Damages must be documented. Please reported the issue to us within 48 hours of receipt. We cannot be held responsible for damages after the 48 hour window. In the case that damages occurred during shipment, packaging must not be discarded in order for the claim to be successfully accepted. If you are not happy with your purchase for other reasons, let us know your reasoning, effort will be made to resolve the issue. We stand behind all our products and we will work with you to determine the best solution.